Important Information

Shipping
Orders are carefully packaged and shipped with tracking.
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package’s progress.
Shipping times may vary depending on location and carrier service.

Shipping Damage
Every order is carefully packaged before shipment. If your item arrives damaged, please contact us within 48 hours of delivery and include photos of the item and packaging so we can assist you promptly.

Returns
Maison Monroe Jewelry Studio is committed to creating pieces that feel special and meaningful. If, for any reason, you are not completely satisfied with your purchase, please contact us within 5 days of receiving your order.
To be eligible for a return, items must be:
• unworn
• in original condition
• returned in original packaging
Once the item has been received and inspected, a refund will be issued for the purchase price.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs.

Due to hygiene considerations, earrings are not eligible for return.

Materials
Maison Monroe Jewelry is created using a variety of carefully selected materials, including antiqued brass, gold-filled components, natural gemstones, pearls, and other artisan elements.
Because natural stones and handmade elements vary, each piece may display slight differences in color, shape, or texture. These natural variations are part of the character and uniqueness of handmade jewelry.

Jewelry Care
To preserve the beauty of your jewelry:
• remove before swimming or bathing
• avoid direct contact with perfumes or lotions
• store in a dry place when not being worn
With proper care, your jewelry will remain beautiful for many years.